Privacy policy

PRIVACY POLICY

The following privacy practices apply to Traveller Ltd.

This privacy policy lists:

1. Customer data to be collected
2. Collection, use and disclosure of customer data
3. Customer’s right to see and control their data
4. Data security and storage
5. Cookies
6. Contact

1. CUSTOMER DATA TO BE COLLECTED

We ask for some of your personal information for the booking, such as:

• Name
• e-mail address
• phone number
• Sex
• citizenship
• date and place of birth for the trips for which this information is required
• Passport number and expiry date for trips where it is required, e.g. for visa applications. If we are dealing with a visa or admission matter concerning you, additional information may also be requested on the application forms for the country of destination. Such additional information may include personal and family details, educational background, employment history, travel history and financial information. At the request of the relevant visa or other authorities, such additional sensitive information may include information on ethnic origin, race, religion, trade union membership, health, biometric data and criminal records.
• Insurance information for those trips where it is required, e.g. for applying for a visa.

We use this information to book the services you have requested, to send you confirmation details and, if necessary, to inform you of any news or changes to your trip. If we have any problems fulfilling your request, we will contact you. We will only use your telephone number if we need to reach you urgently.

In addition, we may collect the following information for customer service purposes:

• all information on reservations
• payment method information, billing information, any payment delay information
• if you have opted out of the use of your data for direct marketing purposes
• whether you have given your consent to direct marketing by electronic means (marketing by SMS or email)
• your information about your use and purchase of our services
• Information about your choices and preferences (e.g. special room requirements, travel categories, accessibility issues)
• other information relevant to the management of your relationship with us
• technical information from the website (cookies)

Personal data may be added to the MailChimp newsletter program and to a cloud service managed by Microsoft, whose servers may be located outside the EU. These services have committed to comply with the EU data protection regulation by signing the Privacy Shield agreement.

The details of orders placed through the shop can also be found in the administration interface of this website, which is also password protected. The website is hosted on the domestic Zoner server and Zoner takes security seriously.

2. COLLECTION, USE AND DISCLOSURE OF CUSTOMER INFORMATION

Your customer information is owned only by Traveller Ltd. Your information is collected for booking and customer service purposes only. The above information may be used for direct marketing in the form of newsletters unless you opt-out.

We only receive information that is voluntarily provided to us:

• in reserve
• by email
• by phone

We never rent or sell customer information to third parties.

We may disclose names and contact information to third parties only to book third party services for you.